If you have encountered an issue, here is what support needs in order to get a quick resolution of your issue:

  1. Log file located at /var/lib/univention-appcenter/apps/owncloud/data/files/owncloud.log

  2. Config Report generated with occ configreport:generate > config_report.json (you have to login to the container with univention-app shell owncloud)

  3. The status of your docker containers docker ps > docker.txt

  4. The status of your appliance univention-app info > univention.txt

  5. Docker Logs: find out your docker ID of the ownCloud container and then execute docker logs <containerID or container name>. Here is an example: docker logs owncloud_owncloud_1

Restore a snapshot to get your appliance to a functional state again.