Troubleshooting

General Troubleshooting

This section contains a list of error messages that ownCloud displays when things go wrong. For each message, you can find the most likely cause, a resolution, and one or more translations.

Problem loading page, reloading in 5 seconds

Cause

Resolution

Translation

Problem beim Laden der Seite, Seite wird in 5 Sekunden nochmals geladen

Already existing files

Cause

Resolution

Translation

Bereits existierende Dateien

Which files do you want to keep?

Cause

Resolution

Translation

Welche Dateien möchten Sie behalten?

Error while sharing

Cause

Resolution

Translation

Fehler beim Teilen

Error while unsharing

Cause

Resolution

Translation

Fehler beim Aufheben der Freigabe

Error while sending notification

Cause

Resolution

Translation

Fehler beim Senden der Benachrichtigung

Resharing is not allowed

Cause

Resolution

Translation

Das Weiterverteilen ist nicht erlaubt

Error removing share

Cause

Resolution

Translation

Fehler beim Entfernen der Freigabe

Internal Server Error

Cause

Resolution

Translation

Interner Serverfehler

This ownCloud instance is currently in single user mode.

Cause

Resolution

Translation

Diese ownClound-Instanz befindet sich derzeit im Einzelbenutzermodus.

This %s instance is currently in maintenance mode, which may take a while.

Cause

Resolution

Translation

Diese %s-Instanz befindet sich gerade im Wartungsmodus, was eine Weile dauern kann.

File Troubleshooting

Listed here are the most common errors you may encounter while attempting to upload files, along with what they mean, and possible workarounds.

Error while copying file to target location (copied bytes: xxx, expected filesize: yyy)

This error is most likely due to an issue with the target storage location. During file uploads the file data is read from PHP input and copied into a part file on the target storage.

If the target storage is not local (eg: FTP) and that storage is slow, not available, or broken it is likely that the operation will fail either at the beginning, or in the middle of the copy. Other reasons for this message can be that, when writing to external storage, the connection took too long to respond or the network connection was flaky.

Sharing sidebar does not show Shared with you by … for remote shares

In some scenarios, when users share folders and files with each other they cannot be scanned. There are a variety of reasons why this happens, which can include firewalls and broken servers.

In these situations, when the initial scan did not complete successfully, the mount point cannot appear in the ownCloud web UI. This is because ownCloud was not able to generate a matching file cache entry, nor retrieve any metadata about whether it’s a folder or file (mime type), etc.

PIM Troubleshooting

BlackBerry OS up to 10.2.2102 does not accept a URL with protocol https:// in front of the server address. It will always tell you that it cannot login on your server. So instead of writing:

https://example.com/remote.php/dav/principals/users/USERNAME/

in the server address field, you have to write:

example.com/remote.php/dav/principals/users/USERNAME/